Questions

Good to know

General

What's the difference between Basic and Premium?+

Basic gives you the encrypted VPN connection. Premium adds Private DNS, which closes a separate leak point in how your device looks up websites — for the most complete coverage.

Will a VPN slow down my connection?+

You may notice a small difference, but our network is built to keep that gap minimal for everyday browsing, streaming, and video calls.

How many devices can I use it on?+

Basic covers 1 device at a time. Premium covers 2. If you need more than that on one account, get in touch and we'll see what we can do.

Which platforms do you support?+

WireGuard — the modern, fast encryption protocol we use — has official apps for Windows, macOS, Linux, iOS, and Android, so your configuration works across all of them.

Billing

Can I cancel any time?+

Yes. Cancel whenever you like from your account dashboard — no phone calls, no retention scripts.

Do you offer refunds?+

New subscribers are covered by a 7-day money-back guarantee. Contact support within 7 days of your first payment for a full refund.

Can I switch between Basic and Premium later?+

Yes, you can upgrade or downgrade at any time from your account dashboard.

Privacy & Security

Do you keep logs of my activity?+

No. We operate a strict no-logs policy — we don't record the sites you visit or the content of your traffic.

How do I get my WireGuard configuration file?+

After signing up, we email it to you directly by default. You can request WhatsApp delivery instead through Support, though email remains the more secure option.

Is my configuration file tied to just one device?+

Your configuration is tied to your account and intended for your personal devices. Treat it like a password — don't share it with others.

Is using a VPN legal in South Africa?+
Yes. Using a VPN is completely legal in South Africa — it's a standard privacy tool, and there's no law against using one here.

Still have a question?

Reach out any time — a real person reads every message.

Contact Support