Privacy is the reason Anchored Privacy exists, so this page says plainly what we do and don't collect.
Who we are
Anchored Privacy (Pty) Ltd, a South African company (registration no. 2026/504322/07). We are the responsible party for your personal information under South Africa's Protection of Personal Information Act (POPIA).
Our Information Officer is Tyreese M. You can reach them at legal@anchoredprivacy.co.za.
What we don't log
We do not record:
- The websites you visit or your DNS queries
- Connection timestamps
- Your device information
What we do collect, and why
- Username and email address. To create and run your account and contact you about it.
- WireGuard public key and assigned internal IP address. Each profile needs these for the VPN connection to work. The internal IP is assigned to your profile and is not your real public IP address.
- Payment and subscription details. Payments and subscriptions are handled by PayFast, under PayFast's own privacy policy.
- Support emails. If you contact us, we keep your messages so we can help you.
Who we share it with
PayFast, to process your payments and subscription. We don't sell your personal information. TODO: list any other providers you use, such as hosting or email, or confirm there are none
How long we keep it
- Support emails: 3 months, or 6 months for priority support (Premium), unless we tell you otherwise.
- Your email address after you cancel: 7 days, then it is deleted.
- WireGuard key and assigned IP: TODO: how long you keep these after cancellation
Your rights
Under POPIA you can ask to see, correct or delete the personal information we hold about you. Email legal@anchoredprivacy.co.za and we'll respond. If you're unhappy with how we've handled your information, you also have the right to complain to the Information Regulator (South Africa) at inforegulator.org.za.
Changes to this policy
If we change this policy, we'll update this page and the date at the top. If a change affects how we handle your information, we'll email you.