How the 7-day money-back guarantee actually works.
This policy explains the 7-day money-back guarantee referenced in Section 4 of our Terms of Service, in plain language.
The guarantee applies to your first payment only, as a first-time subscriber to either the Basic or Premium plan. It's designed to let you try the Service risk-free — not as a recurring option on every renewal.
You have 7 days from your first payment to request a refund. This is a hard cutoff, in line with what's stated in our Terms — we're not able to make exceptions past this window, so it's worth trying the Service properly within those 7 days if you're unsure.
We don't ask why, and we don't try to talk you out of it. Contact Support within the 7-day window and let us know you'd like a refund — that's the whole process.
Once your refund is approved, it typically takes a few business days to process. Refunds are always returned to your original payment method, processed via our payment provider, PayFast. We don't hold refund amounts as account credit or offer alternative payout methods.
Once a refund is processed, your subscription is cancelled and your access to the Service ends. Your WireGuard configuration file is deactivated at that point.
If anything here is unclear, contact us at support@anchoredprivacy.co.za or via our Support page — a real person reads every message.